Home / Right of Withdrawal / Model Withdrawal Form

Returns and Refunds Policy

Thank you for shopping at Biogents USA.

If you are not entirely satisfied with your purchase, we are here to help.

Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • the product was purchased in the last 30 days
  • you have the receipt or proof of purchase
  • you obtained a Return Merchandise Number (RMN) from us.

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us via e-mail at support@biogents-usa.com

Send the product, the receipt, or proof of purchase, and the RMN number to:

  • Red Stag, 15502 Island River Dr., Knoxville, TN 37914

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us via e-mail at: support@biogents-usa.com / webshop@biogents-usa.com